SmallBizGenius Analysis

Totaldiabetessupply faces significant challenges regarding shipping speed and customer service, according to recent reviews. While one customer had a positive experience, the overwhelming sentiment points to issues with order fulfillment and communication.

Category Breakdown

Scores based on analysis of 7 recent reviews

Shipping & Delivery

2.0/10

Numerous reviewers report significant delays in receiving their orders, even when paying for expedited shipping. One customer who paid for overnight shipping reported that the order hadn't shipped the next day, while another waited weeks for their order to arrive, and it was opened upon arrival.

6 reviews mention this

Customer Service

2.5/10

Several reviewers express dissatisfaction with Totaldiabetessupply's customer service, citing long hold times, unhelpful representatives, and difficulty obtaining refunds. One customer described the customer service as "terrible," while another reported being hung up on multiple times and receiving unhelpful email responses.

4 reviews mention this

Order Fulfillment

2.0/10

Customers have reported issues with orders not being shipped within the stated timeframe and difficulties canceling orders. One reviewer stated that they ordered supplies in January and still hadn't received them by late February, despite requesting a refund.

3 reviews mention this

Pros & Cons

What Customers Love

Helpful when shipping internationally Mentioned 1x
"I found Total Diabetes Supply by chance on the internet. Ordered my Test strips and was really impressed by their positive friendly attitude."

Common Complaints

Frequent shipping delays, even with expedited shipping Mentioned 4x
"Paid $50 for overnight shipping yesterday, still not shipped. Very disappointed."
Poor customer service and communication Mentioned 3x
"Terrible customer service, completely unacceptable."
Difficulty obtaining refunds or cancellations Mentioned 2x
"On Wednesday, I emailed them asking to cancel my order since it hasn’t shipped yet. Nathalie replied and stated the order “is being shipped” and can’t be canceled, but that I can reject the order once received."
Packages arriving opened Mentioned 1x
"Ok, so my package was super late AND the package arrived completely open. I’m surprised nothing was missing."
Inaccurate shipping information and provider Mentioned 1x
"Total Diabetes Supply does NOT honor the shipping cut off time let alone do they use the shipping provider they claim they use on their website."

Common Questions About Totaldiabetessupply

Answers derived from customer review patterns

Is Totaldiabetessupply legit and trustworthy?

Based on the available reviews, there are significant concerns regarding Totaldiabetessupply's reliability. Many customers report issues with delayed shipping, poor customer service, and difficulties in receiving refunds. While one reviewer had a positive experience with international shipping, the overwhelming negative feedback suggests caution when considering Totaldiabetessupply as a supplier. Potential customers should carefully weigh the risks before placing an order, especially if timely delivery and reliable support are essential.

Based on 6 reviews

Does Totaldiabetessupply have good customer service?

The majority of reviews indicate that Totaldiabetessupply's customer service is lacking. Customers report long hold times, unhelpful representatives, and difficulty resolving issues with orders or refunds. One reviewer described the customer service as "terrible," while others mentioned being hung up on or receiving unhelpful email responses. Therefore, customers should not expect a positive customer service experience based on the available reviews.

Based on 4 reviews

Is Totaldiabetessupply worth it for small business?

Given the reported issues with shipping delays, order fulfillment, and customer service, Totaldiabetessupply may not be a reliable choice for small businesses that require a consistent and dependable supplier of diabetes products. The potential for delays and difficulties in resolving issues could disrupt operations and negatively impact customer satisfaction. Small businesses may want to explore alternative suppliers with more positive reviews and a proven track record of reliability.

Based on 5 reviews

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